Delivery & Returns

 

At Marden Bathrooms, we are committed to providing you with exceptional service. Below you'll find everything you need to know about our delivery and returns process.


Delivery Information

We offer reliable and efficient delivery services to ensure your luxury bathroom products reach you in a timely manner.

Delivery Timeframe

  • Orders are typically delivered within 2-5 working days from the date your order is placed.
  • Please note that delivery times may vary depending on product availability, location, and any unforeseen delays with our couriers.

Delivery Charges

  • Delivery charges are calculated at checkout based on the size, weight, and delivery destination of your order.
  • Free delivery may apply to certain orders—please check the eligibility details during checkout.

Tracking Your Order
Once your order has been dispatched, we will send you an email with tracking information so you can monitor the progress of your delivery.

Delivery Areas

  • We currently deliver within [specify delivery regions, e.g., UK, EU, etc.].
  • If you are located outside of our delivery areas, please contact us for further assistance.

Issues with Delivery

  • If your order hasn’t arrived within the estimated delivery time, please reach out to our customer service team for assistance.
  • We are not responsible for delays caused by third-party couriers, weather conditions, or issues beyond our control.

 

Returns & Refunds

We want you to be completely satisfied with your purchase. If you’re not entirely happy, you can return most products within 7 days of receiving your order.

Returns Process

  1. To initiate a return, please contact our customer service team at [insert email address] within 7 days of receiving your product.
  2. Please provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will guide you through the return process and provide you with the necessary instructions.

Conditions for Returns

  • Items must be returned in their original, unused condition, and in the original packaging.
  • Any items that are damaged, used, or altered may not be eligible for a refund.
  • Certain products, such as custom-made or personalized items, may not be eligible for return. Please check the product description before purchasing.

Return Costs

  • Unless the product is faulty or damaged, you will be responsible for the cost of returning the item(s).
  • We recommend using a tracked delivery service when returning items, as we cannot be held responsible for lost or damaged returns.

Refunds

  • Once we have received and inspected your return, we will process your refund within 5-7 working days.
  • Refunds will be credited to the original payment method.
  • Please note that shipping charges are non-refundable unless the product is faulty.

 

Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

 

Faulty or Damaged Items

If you receive a product that is damaged or faulty, please contact us within 7 days of receipt. We will arrange for a return and issue a full refund or replacement, depending on your preference.

Please note: We may ask you to send us photographs of the damage to expedite the process.

 

Contact Us

If you have any questions about delivery or returns, please don’t hesitate to contact our customer service team.